Shipping policy
All parcels are shipped with Australia Post.
Signature on delivery is included on all parcels unless otherwise stated.
Tracking information is provided once your order is processed.
All prices are listed in AUD
|
AUSTRALIA |
SHIPPING RATES |
ESTIMATED DELIVERY TIMES |
|
Standard |
$12.00 |
2-8 business days |
|
Express |
$17.00 |
1-4 business days |
|
Standard on orders over $200AUD |
FREE |
2-8 business days |
|
Express on orders over $200AUD |
$5.00 |
1-4 business days |
|
INTERNATIONAL |
SHIPPING TYPE |
SHIPPING RATES |
ESTIMATED DELIVERY TIMES |
|
New Zealand |
Standard |
$22.00 |
4-10 business days |
|
Express |
$36.00 |
2-5 business days |
|
|
USA & Canada |
Standard |
$27.00 |
5-12 business days |
|
Express |
$42.00 |
3-7 business days |
|
|
UK & Ireland |
Standard |
$32.00 |
7-12 business days |
|
Express |
$47.00 |
6-9 business days |
|
|
Rest of the World |
Standard |
$32.00 |
10-25 business days |
|
Express |
$47.00 |
5-18 business days |
U.S. Customers Please note: Due to the new U.S. tariff rules, all orders to the U.S. will have duties and import taxes added at checkout. This ensures everything is covered upfront with no surprise fees on delivery. Our U.S. shipping rates remain the same.
All other International customers are responsible for paying customs fees.
We ship worldwide, excluding restricted regions.
Dispatch Time:
Ready-made items: Dispatched within 1-3 business days.
Made-to-order items: Dispatch time specified on product pages.
During peak periods such as product launches or sales orders may take an additional 1-5 business days to process.
Please allow longer delivery times in busier periods.
Shipping Insurance:
Optional shipping insurance is available at checkout.
Customers must purchase insurance for damaged item claims - refer to the refund policy for details.
Lost or Damaged Items:
Customers have 7 days from the delivery date to report damaged items.
Customers have 60 days from receiving their email with tracking information to report lost packages.
